Within a few hours of posting my review, I was contacted personally by the owner, Antonio, to speak about my experience. I am pleased by their level of customer service - you don't get that with many places in DC - and it further contributes to the positive impressions I had of Unwind from my first visits.

My boyfriend and I wanted to do a couple's massage and after many yelp searches and googling, I came across Unwind in Adams Morgan. Very easy on-line booking and ample time options to accommodate busy schedules. Great experience from the moment you walk in, low lighting, very serene.   There was little or no check-in or waiting time. We were brought to the massage room immediately which was very well done, spacious and peaceful. Absolutely loved the décor and aesthetic. The therapist asked what areas needed focus and immediately she targets those muscle groups and follows my requests with confidence and consideration. It was a very relaxing and needed massage, a wonderful and very professional experience. Definitely looking forward in going again!

I was in town visiting and desperately needed a massage. I found Unwind on Yelp and made an appointment. Shortly after I arrived they told me my therapist was unable to come in and they asked if I would mind another therapist.  At first I was mildly perturbed because the massage was not starting on time. About ten minutes later Daniel arrived and we preceded with the massage. He was extremely professional and apologetic that I had to wait. He explained they called him from home to come give my massage. The massage was amazing and it made me completely forget the late start. He is very talented and attentive. I highly recommend him.

As I checked out, I truly had forgotten about the delay and the change of therapists. The lady at the counter, who was very apologetic and helpful told me she discounted my rate because of the change in therapist and the delay. I thanked her and left.

My experience was amazing and I planned on writing a good review. About ten minutes after leaving I received a phone call from the lady at the front counter. She again apologized for the inconvenience. She said she told her boss and he was unhappy with the discount and wanted her to give me a bigger discount.

I applaud the customer service and professionalism of the spa. You have an amazing location, incredible therapists, and you nail customer service.

I visited Diana for a Brazilian wax and she was so great! She taught me about the process and was even willing to research a waxing specialist for me to see in my hometown. Will definitely be back! Also, the least painful wax I have ever gotten.

Allow me tell you a story so please read all the way to the end!!

A few months ago, I came to this spa and I had a 90 minute massage and a facial. You walk in and you're instantly in relaxation mode and taken my the beautiful decor. I was given a glass of champagne and it was just lovely. The massage therapist (whom I don't want to name) did both services for me. I work from home and am on my computer so needless to say my neck, shoulders and upper back are always tight.  The therapist and I simply did not connect. She wasn't able to understand what my needs were and I had a bad experience with her. I came to this spa looking for relief and sadly I didn't find it.

Being a small business owner myself, I didn't have the heart to ruin the 5 stars that this spa had received. The spa and rooms were absolutely beautiful and they clearly understand what it means for their clients to want to relax all those great reviews. I emailed the owner and told him about my experience. The receptionist set up a time for us to chat and I shared my experience with him. Antonio was absolutely amazing. He listened to me, didn't question anything and was like "don't worry, your next appointment is on me."  I thought how nice. He totally gets customer service.

This story gets better. Keep reading =)

I called Antonio last week and said I would love to take him up on the facial and massage. He set it all up for me. I went in over the weekend and had the absolute best facial with Ebony and I had a massage with Masha. They both were AHMAZING! After my massage, I opened my door to leave and Antonio was there with a glass of champagne for me. He was so sweet AND he even gifted me 2 cupcakes from next door (Baked and Wired). I thought wow, so many businesses out there could learn from him about what customer services mean.

If you want to relax, unwind and be treated special, this is the massage spa for you. I'm thankful that Antonio cared enough to make it right for me. I will absolutely be going back to this spa and would happily recommend them to anyone!!!

Originally I had a poor review but I spoke with the Owner Antonio who provided supreme customer service and promised an exceptional experience on our next visit. If you have the opportunity, please book here! The therapist are exceptional