To our devoted community of friends, clients and staff,
Your health and wellness are our highest priority. To ensure the safety of our staff, clients and community, we have implemented the following protocols that exceed DC Health guidance for personal services establishments.
Unwind has implemented regular COVID PCR testing for all staff members. All of our staff members take a COVID PCR test according to our current testing regimen. At this time, we have a bi-weekly COVID testing regimen.
Staff are required to wear personal protective equipment (PPE) at all times, including KN95 or ASTM Level 3 masks as well as face shields while performing treatments.
Clients are required to wear face coverings while in common areas of the spa. As needed, clients may remove or adjust their face coverings during treatments. Our front desk staff will be happy to provide complimentary face masks to clients that do not have one.
Touchless hand sanitizing dispensers have been placed in high-touch areas throughout the spa.
Before the start of every shift or at appointment check-in, everyone will have temperature and symptom screening, including the following -
Anyone who screens positive or develops symptoms will be refused entry and/or sent home for isolation and advised to seek appropriate medical care immediately. If a client feels unwell or develops any symptoms within 12 hours of an appointment, the cancellation charge will be waived, as the health and safety of our clients and staff is our priority.
Physical distancing will be enforced in all common areas. Staff break rooms are to be used by a maximum of two people at a time. Additionally, we have limited the number of guests in our spa in order to allow for physical distancing.
Sanitizer stations with EPA-approved disinfectant and hand sanitizer are in all treatment rooms and throughout the spa. Our sanitizer stations are equipped with disinfecting and sanitizing products that are EPA-approved for use against the COVID-19 virus.
Unwind is professionally cleaned daily. Linens, wraps and towels are professionally cleaned after a single use.
Staff are utilizing an additional single-use disposable medical grade protective sheet between the treatment table and all laundered linens.
Air purifiers are in all treatment rooms and other areas in the spa. We use only medical grade H13 HEPA air purifiers that remove 99.97% of particles down to 0.1 microns. Our medical grade air purifiers clean 250 ft² in just 15 minutes.
Front desk staff regularly sanitize all high-touch areas. High-touch areas include all door knobs and handles, light switches, hand railings, bathroom and kitchen sink handles, toilet flushes, payment devices and the front desk itself.
Time between appointments has been increased to allow staff to perform thorough treatment room sanitizing, including disinfecting face shields, handles, door knobs, treatment equipment and head rests as well as replacing disposable medical grade protective sheets and fresh linens for each client.
Tea and water are always available upon request.
Contactless check-in, check-out and payments are carried out whenever possible.
We strive to make Unwind safe for ourselves, our clients and our shared community. We know that some of these adjustments can be trying and we sincerely appreciate your adherence to our protocols. If you see something that you think is unsafe or if you feel that we can do something further, please notify the front desk or email us directly at email@example.com.