I haven't even been in for my appointment yet, but their customer service thus far has been kind and helpful. When scheduling my appointment online, I accidentally scheduled it for the next day instead of in 2 weeks. I am out of town, so I obviously did not show up for the appointment and so, following their fair cancellation policy, I was charged. I called Unwind and explained what happened, and they refunded me (which they did not have to do), and they also helped me to reschedule the appointment for the correct date. All of this took place via phone and email and was one of the best customer service experiences I have had in any field!

Me and my girlfriend are visiting from the UK and booked a couples massage here for Valentine's Day after reading some great reviews. What an amazing experience it was, calming, relaxing and professional. We have had many massages back in Europe and this was by far one of the best places we've been to. The couples massage room is a wonderful space and we were made to feel very welcome from the minute we walked in and met our therapists, they individualised the treatments to our needs and worked out the tensions held in our upper backs. They ask what pressure we would like and got it spot on, I asked for strong and I wasn't disappointed. The knowledge of anatomy and physiology was second to none and we both came away feeling refreshed and relaxed. Even received a free glass of champagne before leaving! If you're visiting D.C. or live here, definitely visit, you won't be disappointed!

What a wonderful and magical place!!!!! My husband bought me a spa day and I am so in love with Unwind, that I had to purchase a series of massages for myself!!!!!
The decor is simply breath taking!!! Every detail is magnificent!!!
The front desk was so very profesional and caring!!!

Love this place!! This is NOT Massage Envy or that Red Door mess because Im not a fan of either of those establishments. I love Unwind so much because they catered to my needs with a very professional approach! The whole team was very informative and nice. I enjoyed my detox/seaweed scrub which was invigorating. Also I had the lymphatic drainage massage and that was amazing as well. I will definitely be going back to get pampered again. Oh! Most importantly I lost 3 pounds after my detoxing scrub

This review is long overdue. I have been seeing Ebony for 3 or 4 years now, starting back when she was at M3 massage.

I. love. Ebony.

Ebony is amazing.

She is fast, efficient, and one of the least painful waxers. I was pretty new to waxing and have seen a few other waxers (either because I was desperate because Ebony was booked solid and I had an event or because I moved an hour away) but yet I still drive an hour to see Ebony because they were just not as good as her. One of my friends went to see her as well and can also rant and rave about how amazing Ebony is. Ebony is also great about responding to you- I don't want to be chatted with while I'm exposed and getting waxed, I just want to put my headphones in and try to go to the beach in my mind and she lets me. My friend is much more chatty and they gab the whole time. If you want Ebony to talk to you she will happily do so, you just got to indicate to her that's what you want.

I also saw Ebony a little while ago for my first back facial. Let me tell you, that was a big mistake because now I need to find more money in my monthly pamper/spa budget to get those back facials more often. It was the most relaxed I have ever felt in my life. It was an all around amazing soothing experience and my skin felt SO good afterward.

The facility is also very nice, the entrance/lobby has a comfy couch to wait at and the entire place is clean with dim lighting to keep you relaxed and feels very posh. Having a cupcake store next door is also a big plus for a nice treat after you pamper your skin.

All in all, I highly highly recommend Ebony and will continue to drive an hour into DC so I can see her because I trust no one else like I trust her.

We had a fantastic experience here, and it lived up to everything I had heard about and was hoping for! Antonio went above and beyond to make our first visit special; for my boyfriend's birthday, his staff bought a cupcake and we were served champagne (with a bottle to take home) when we arrived. The massages themselves were great and I liked that the masseuses regularly checked in about pressure, etc. Overall, the building and decor is beautiful and what you would hope for in a Georgetown location. Thank you for a lovely Saturday!

Only warning - parking can be a little difficult, so get there early.