All of our customers enjoy the highest level of service as well as a luxurious, elegant experience.
We’ve created a tranquil environment of beautiful, fresh aromas and sensual lighting that appeals to the senses and calms the mind.
I haven't even been in for my appointment yet, but their customer service thus far has been kind and helpful. When scheduling my appointment online, I accidentally scheduled it for the next day instead of in 2 weeks. I am out of town, so I obviously did not show up for the appointment and so, following their fair cancellation policy, I was charged. I called Unwind and explained what happened, and they refunded me (which they did not have to do), and they also helped me to reschedule the appointment for the correct date. All of this took place via phone and email and was one of the best customer service experiences I have had in any field!
Me and my girlfriend are visiting from the UK and booked a couples massage here for Valentine's Day after reading some great reviews. What an amazing experience it was, calming, relaxing and professional. We have had many massages back in Europe and this was by far one of the best places we've been to. The couples massage room is a wonderful space and we were made to feel very welcome from the minute we walked in and met our therapists, they individualised the treatments to our needs and worked out the tensions held in our upper backs. They ask what pressure we would like and got it spot on, I asked for strong and I wasn't disappointed. The knowledge of anatomy and physiology was second to none and we both came away feeling refreshed and relaxed. Even received a free glass of champagne before leaving! If you're visiting D.C. or live here, definitely visit, you won't be disappointed!
I had a great experience with my girlfriend during a recent visit at the Unwind Center. Both my Girlfriend and I were greeted by Nick Cosic, a great professional and made us feel welcomed and right at home. If I could give more then 5 starts I would. Thank you so much for the great experience that was provided to us from start to finish.
What a wonderful and magical place!!!!! My husband bought me a spa day and I am so in love with Unwind, that I had to purchase a series of massages for myself!!!!! The decor is simply breath taking!!! Every detail is magnificent!!! The front desk was so very profesional and caring!!!
Never going anywhere else while I'm in the area. Just had my first massage yesterday, and it was a sublime experience. Antonio (the owner) was there to greet me at the door and was extremely welcoming and professional. My massage therapist was Julie, who was very kind and patient as I asked some newbie questions. I had a 60-min 'signature' massage and it was the perfect mixture of soft and medium pressure for my back. She did a fantastic job, especially on my tight upper back area. Room was comfortable and everything was clean. As I went to complete my payment, I mentioned that I originally booked under the early bird special listed online. Antonio didn't believe they were offering that special anymore (outdated ad or something), but still gave me the discount due to the confusion. In thanking him I said this entire experience was a birthday treat to myself, and he got so excited and disappeared in the back to get me "a surprise." While I waited for a couple minutes, the friendly receptionist and I chatted about travel, until Antonio suddenly appeared through the front door with a cupcake in hand. He literally walked over to the nearby cake store to buy me a birthday cupcake. I was floored by the thoughtfulness and care he and his staff take with their customers. Couldn't be happier with my experience and can't wait to go back.
I came here one evening as a walk in - I recently injured my ankle and being unable to exercise for a few weeks, I've felt more tense than usual. I hadn't been to this spa before, so I figured I would try it out. The inside is really pretty, with great decor, and the lady at the front desk was super friendly and helpful. They fortunately had immediate availability and I was able to see a massage therapist quickly. I went with the 1-hour signature massage, which was described as mixture of deep-tissue and Swedish. My therapist, Daniel, was super attentive to what I was looking for and made sure to be extra careful working the areas around my ankle since it was in a wrap and couldn't be massaged. He was response to how much pressure I was comfortable with - I like a lot of pressure - but backed off when it was too much. The massage was excellent, and the experience overall was really great. I felt so good when I left and somehow even better the next day. I definitely plan to return to the spa, and though I'm sure the other therapists are good, I'll probably request Daniel again!
Love this place!! This is NOT Massage Envy or that Red Door mess because Im not a fan of either of those establishments. I love Unwind so much because they catered to my needs with a very professional approach! The whole team was very informative and nice. I enjoyed my detox/seaweed scrub which was invigorating. Also I had the lymphatic drainage massage and that was amazing as well. I will definitely be going back to get pampered again. Oh! Most importantly I lost 3 pounds after my detoxing scrub
This review is long overdue. I have been seeing Ebony for 3 or 4 years now, starting back when she was at M3 massage.
I. love. Ebony.
Ebony is amazing.
She is fast, efficient, and one of the least painful waxers. I was pretty new to waxing and have seen a few other waxers (either because I was desperate because Ebony was booked solid and I had an event or because I moved an hour away) but yet I still drive an hour to see Ebony because they were just not as good as her. One of my friends went to see her as well and can also rant and rave about how amazing Ebony is. Ebony is also great about responding to you- I don't want to be chatted with while I'm exposed and getting waxed, I just want to put my headphones in and try to go to the beach in my mind and she lets me. My friend is much more chatty and they gab the whole time. If you want Ebony to talk to you she will happily do so, you just got to indicate to her that's what you want.
I also saw Ebony a little while ago for my first back facial. Let me tell you, that was a big mistake because now I need to find more money in my monthly pamper/spa budget to get those back facials more often. It was the most relaxed I have ever felt in my life. It was an all around amazing soothing experience and my skin felt SO good afterward.
The facility is also very nice, the entrance/lobby has a comfy couch to wait at and the entire place is clean with dim lighting to keep you relaxed and feels very posh. Having a cupcake store next door is also a big plus for a nice treat after you pamper your skin.
All in all, I highly highly recommend Ebony and will continue to drive an hour into DC so I can see her because I trust no one else like I trust her.
Always phenomenal and professional service. I received a deep tissue massage today from Louis. He was very skilled and attentive, making sure I was fine throughout the hour session. My shoulder and neck feel so much better too. Over the last year I have gone to Irena and Marco too for massages, and both were fantastic masseuses!
After lots of driving lately, I was in desperate need of a good massage. Unwind to the rescue! Marco is awesome. I went to Marion once before, and she was great, too--I would go back to either of them in a heartbeat (and plan to!). The space is lovely and peaceful, and they usually have same-day appointments available. Can't wait to go back soon.