FAQ & Policies
AppointmentsWe accept walk-ins, however, we encourage you to book an appointment to receive your preferred time. To schedule a time, please book online or simply call us. A major credit card is required in order to confirm/hold your reservation. There is a 4% employee wellness fee per visit. The fee helps cover the cost of our industry-leading benefits like health insurance, retirement plans and paid time off as well as our thorough cleaning protocols.CancellationsCancellations or reschedules are possible up until 12 hours before your appointment time — this includes same-day bookings. Clients who miss, cancel or reschedule their reservation without at least 12 hours notification will be charged 50% service charge, as the appointment time is reserved exclusively for you.Late PolicyWe strive to ensure that all our clients enjoy their visit to Unwind therefore it’s important that treatments start at their scheduled appointment time. In order to maintain our schedule throughout the day, we are not able to guarantee the full appointment duration for clients that arrive late.ArrivalPlease arrive at least 5-10 minutes prior to your scheduled appointment so you can begin to decompress and to ensure a timely commencement. Appointment time slots are for your reserved treatment(s). Your time slot includes a brief consultation, dressing/undressing and anything else needed to ensure your comfort. To maintain the spa experience, we ask that you silence your mobile phones and electronic devices upon arrival.AttirePlease undress to your level of comfort. All of our staff are professionally trained and licensed to ensure the highest quality service and integrity. Proper draping techniques are used for your privacy and comfort.Gift CertificatesPlease present your valid gift certificate number at checkout, after your treatment(s). Kindly understand that a credit card on file is required only to reserve an appointment, in accordance with our cancellation policy. You can always use a valid gift certificate or another payment method at checkout.Age RequirementsClients ages 16–17: May receive treatments with written parental/guardian consent. Clients ages 13–15: Must have a parent or guardian present in the treatment room for the entire session. No one under thirteen years of age is permitted at Unwind Wellness.Health ConsiderationsPlease inform us about any allergies, medical conditions, or special needs prior to your appointment. If you are pregnant, please note that some services may not be recommended — contact us beforehand so we can help you choose the best option for your stage of pregnancy.
