I haven't even been in for my appointment yet, but their customer service thus far has been kind and helpful. When scheduling my appointment online, I accidentally scheduled it for the next day instead of in 2 weeks. I am out of town, so I obviously did not show up for the appointment and so, following their fair cancellation policy, I was charged. I called Unwind and explained what happened, and they refunded me (which they did not have to do), and they also helped me to reschedule the appointment for the correct date. All of this took place via phone and email and was one of the best customer service experiences I have had in any field!

This was my first time getting a couple's massage.  The experience was fantastic.  The masseuse was very slow and deliberate.  The customer service was great.  We had a great time.  I would definitely recommend.

I just had the most fabulous massage at Unwind Wellness Center. Ask for Max. Great Massage therapist. They have really good customer service too. Easy to book an appointment, and very warm and friendly environment. As soon as they greet you they make you feel welcome. Highly recommend UWC!

I had a great experience with my girlfriend during a recent visit at the Unwind Center. Both my Girlfriend and I were greeted by Nick Cosic, a great professional and made us feel welcomed and right at home. If I could give more then 5 starts I would.
Thank you so much for the great experience that was provided to us from start to finish.

What a wonderful and magical place!!!!! My husband bought me a spa day and I am so in love with Unwind, that I had to purchase a series of massages for myself!!!!!
The decor is simply breath taking!!! Every detail is magnificent!!!
The front desk was so very profesional and caring!!!

I couldn't recommend this place more. All the therapists I've had are great. Particularly Dalcizo, Osmar and Magnolia. Also the receptionist (whoever was working tonight 4/1 Monday) is absolutely awesome. She adjusted my appointment time since I was stuck in traffic and was so nice when I arrived. I appreciate that kind of customer service. I was super tense when I got there today and feel tons better. Thanks Unwind!

Just magical. Got a couple's massage for my husband as a gift. It was his first massage ever and Marco did a fantastic job. They even offered us a glass of champagne after the massage to celebrate his birthday. It's the small touches that made it special. The facility was feminine and clean. They didn't rush us, it was a top notch experience. We will be back!

This review is long overdue. I have been seeing Ebony for 3 or 4 years now, starting back when she was at M3 massage.

I. love. Ebony.

Ebony is amazing.

She is fast, efficient, and one of the least painful waxers. I was pretty new to waxing and have seen a few other waxers (either because I was desperate because Ebony was booked solid and I had an event or because I moved an hour away) but yet I still drive an hour to see Ebony because they were just not as good as her. One of my friends went to see her as well and can also rant and rave about how amazing Ebony is. Ebony is also great about responding to you- I don't want to be chatted with while I'm exposed and getting waxed, I just want to put my headphones in and try to go to the beach in my mind and she lets me. My friend is much more chatty and they gab the whole time. If you want Ebony to talk to you she will happily do so, you just got to indicate to her that's what you want.

I also saw Ebony a little while ago for my first back facial. Let me tell you, that was a big mistake because now I need to find more money in my monthly pamper/spa budget to get those back facials more often. It was the most relaxed I have ever felt in my life. It was an all around amazing soothing experience and my skin felt SO good afterward.

The facility is also very nice, the entrance/lobby has a comfy couch to wait at and the entire place is clean with dim lighting to keep you relaxed and feels very posh. Having a cupcake store next door is also a big plus for a nice treat after you pamper your skin.

All in all, I highly highly recommend Ebony and will continue to drive an hour into DC so I can see her because I trust no one else like I trust her.

The massage was excellent!  Marion asked a couple of times about the amount of pressure she was using, which I appreciated.  I would absolutely recommend Unwind to anyone in DC who wants a massage!

My friend and I went to Unwind Wellness Center in Georgetown for a "couple massage" as we were jointly spoiling ourselves for our birthdays. I found the center through Yelp so did not know 100% what to expect but was very pleasantly surprised. The interior is beautiful and feels like a luxury spa, but at reasonable prices. The staff were warm and welcoming and the rooms and facilities were amazing. Marco and Tanyaluk were fantastic, they are excellent at their trade, very attentive and really welcoming. Thank you again for this birthday treat. We will be back!

I cannot wait to come back!! I am always unsure about trying out new spas, but this did not disappoint, it was perfectly clean, relaxing, and professional. My boyfriend and I booked a couple massages for Valentine's Day and had a great experience. We were greeted by a very friendly woman at the front desk who offered us water or tea. We waited on a very comfortable couch in the waiting area before being led into our room, it was beautifully decorated with a chandelier and artwork and dark drapes. The bed and linens were extremely soft and the heated bed was an awesome touch. Our masseuses were awesome - I could tell they definitely helped get the knots out of my back, i even fell asleep toward the end it was so relaxing!!

After the massage was over, we were offered water and chocolates to take with us which I thought was very nice. I will absolutely recommend this spa to others. I can't wait to book my next treatment!

If you serious about taking your skin to the next level, you must see Yelena! She truly cares about the health of your skin, not just its appearance. She takes her profession seriously and will walk you step by step on what is necessary to transform your skin and obtain the results you desire to achieve. (I.e. skincare routine, nutrition, etc.). It has been a pleasure working with Yelena so far. She is healer and hands down the best
esthetician in DC. Make an appointment with her when your in the area. Your skin will thank you immensely!